Warranty: All Neopoxy products come with a one-year manufacturer’s product warranty, active upon product ship date from Neopoxy to client. This warranty exclusively covers defective Neopoxy products, up to but not exceeding either the purchase price of the product or a full replacement of the product. Neopoxy does not cover defects that arise from the contractor’s improper storage, transportation, mixing, application, and/or workmanship.

Returns: Since each order is custom manufactured, Neopoxy is not able to accept product returns. Orders are considered final once an order invoice has been provided to the client. This policy is in place to ensure quality control and a full product shelf life for each client.

Invoicing Terms: All invoice terms are Net 30. A finance charge of 1% per month will be added on invoices more than 30 days overdue.