Invoicing Terms: The first three orders by new client require prepayment. All subsequent orders shall be on a Net 30 payment basis, unless otherwise stated in writing by Neopoxy representative. A finance charge of 1% per month will be added on invoices more than 30 days overdue.

Returns: Since each order is custom manufactured, Neopoxy is not able to accept product returns. Orders are considered final once an order invoice has been provided to the client. This policy is in place to ensure quality control and a full product shelf life for each client.

Warranty & Disclaimer: Neopoxy LLC (“Neopoxy”) warrants its products to be free of manufacturing defects in accordance with our internal quality control program. To the best of our knowledge the technical data contained herein is true and accurate on the date of publication. All Neopoxy products come with a manufacturer’s product warranty active for two years from date indicated on product label, with the exception of “One-Step Epoxy Kits”, which come with a three-month manufacturer’s product warranty. This warranty exclusively covers Neopoxy products proven by the purchaser to be defective, up to but not exceeding either the purchase price of the product or a full replacement of the product. Neopoxy’s warranty does not cover defects that arise from the contractor’s improper storage, transportation, mixing, application, and/or workmanship. Our recommendations should not be taken as inducements to infringe any patent or violate any law, safety code, or insurance regulation.

THE AFORESAID IS THE EXCLUSIVE WARRANTY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. THERE IS NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES SHALL NEOPOXY BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR FOR LOST PROFITS.